Privacy Policy
How we handle your personal information — explained in plain English, the same way we explain everything else.
Last updated: July 2026
Who we are
Birmingham Ready Mix Concrete ("we", "us") supplies ready mix concrete, screed and pump hire across Birmingham and the West Midlands. We operate this website and are the data controller for the information described in this policy. You can contact us about anything in this policy at info@birminghamreadymixconcrete.co.uk or on 0121 845 6798.
What we collect, and why
We only collect personal information you choose to give us, and we only use it to respond to your enquiry and carry out work you book with us. That means:
- Quote and contact forms: your name, phone number, email address (if given), delivery postcode, what you're pouring, quantities or dimensions, dates, and any photos you attach (for example, of your access or site). We use these to check availability, work out your mix and volume, and prepare your quote. Our lawful basis is taking steps at your request before entering into a contract.
- Phone and email: whatever details you share when you contact us directly, used for the same purpose.
- If you become a customer: the details needed to deliver and document the pour — the delivery address, access notes, site contact details, batch and delivery records, and billing information. Our lawful bases are performance of our contract with you and our legal obligations, which include keeping batch/delivery documentation and standard business and tax records.
We do not use your details for marketing lists, we do not send newsletters, and we never sell or share your information for advertising.
Who processes your data for us
- FormSubmit (formsubmit.co) relays our website form submissions to our email inbox. Your form contents pass through their service in transit.
- Our email provider stores enquiry correspondence.
- Google Fonts: our pages load the Oswald typeface from Google's servers, which means your browser sends your IP address to Google when the page loads.
- Google Maps: some pages embed a Google map. Google may set cookies and collect usage data within the map frame under its own privacy policy.
Cookies
This website sets no cookies of its own and runs no analytics or advertising trackers. The concrete calculator runs entirely in your browser — nothing you type into it is sent to us unless you submit an enquiry. The only cookies that may appear come from the embedded Google Maps frame, and only on pages that include a map.
How long we keep your information
Enquiries that don't become bookings are deleted within 12 months. If we supply concrete to you, we keep order records, batch documentation and invoices for at least 6 years, because tax rules and our quality documentation obligations require it — and because you may want the batch records if you ever sell the property or need to evidence the work.
Your rights
Under UK GDPR you can ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it (where we're not legally required to keep it), and object to or restrict our use of it. Email info@birminghamreadymixconcrete.co.uk and we'll respond within one month. If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
If we change how we handle personal information — for example, if we ever add analytics — we'll update this page and the date at the top before the change takes effect.